Refund Policy

Scope

This Refund Policy applies to paid digital document exports purchased directly from StubProof. Current document purchases are one-time purchases unless checkout expressly states otherwise.

30-day technical issue window

Submit a request within 30 days after purchase if:

• the paid document cannot be opened or downloaded because of a StubProof technical failure;
• the delivered file is corrupted;
• the document contains a reproducible calculation or rendering error caused by StubProof;
• StubProof charged you more than the displayed price;
• you were charged more than once for the same intended purchase; or
• we cannot provide the purchased export entitlement.

We may first offer a corrected file, restored export access, or reasonable troubleshooting. If that does not resolve an eligible issue, we will provide a full or appropriate partial refund.

Purchases that are not normally refundable

Because you can review the document before buying and paid products are delivered digitally, we do not normally refund:

• a change of mind after purchase or delivery;
• incorrect, incomplete, or unauthorized information entered by the user;
• personal preference about content or appearance that was visible in the preview;
• failure to review dates, totals, spelling, tax treatment, or other entries before purchase;
• a landlord's, lender's, employer's, insurer's, agency's, or other third party's refusal to accept the document;
• a purchase made in violation of the Terms of Service or Acceptable Use Policy; or
• an export entitlement that has already been successfully delivered or used, unless it also has an eligible technical defect.

StubProof does not promise approval, verification, or acceptance by any third party. An adverse decision is not a defect in the digital product.

How to request a refund

Use the Feedback link in the site footer within the applicable 30-day period. Select the question or issue category and include:

• the email used for the purchase;
• the order or invoice number;
• a brief description of the problem; and
• a screenshot or other non-sensitive detail that helps reproduce a technical issue.

Do not send Social Security numbers, employer identification numbers, full tax documents, passwords, or payment-card numbers.

We may ask for additional information reasonably needed to confirm the transaction or reproduce the problem. We aim to review complete requests promptly, but complex payment or technical investigations may take longer.

Refund method and timing

Approved refunds are sent to the original payment method through Stripe. We do not provide cash refunds or send a refund to a different card or account. After we issue a refund, Stripe and your financial institution control when it appears; processing commonly takes several business days.

Unauthorized and duplicate charges

Verified duplicate charges are refundable. If you do not recognize a charge, contact us promptly so we can review it. This does not limit your rights with your card issuer. Filing a knowingly false payment dispute or chargeback may violate the Terms of Service.

Non-waivable rights

This policy does not exclude, restrict, or modify any warranty, consumer guarantee, refund right, or other remedy that cannot be excluded under applicable law. Where mandatory law gives you greater rights, those rights control.